Centralized Receivables Service (CRS) Pilot

Goals & Objectives

The goals of the CRS Pilot are to collect sufficient data to determine if it is in the best interests of the federal government to permanently establish a centralized receivables service and how such a service should be structured and delivered. The pilot will be designed to determine if the CRS can achieve the following objectives:

  • Improve management of current receivables, which reduces the percentage of receivables going delinquent.
  • Refer receivables to Cross-Servicing at the earliest possible date.
  • Track agency satisfaction over the course of the pilot.
  • Promote the government wide all-electronic initiative (Non Tax Paperless Initiative).
  • Establish standardized and automated processes for the pre-delinquent servicing of receivables.
  • Integrate and streamline CRS processes into the existing, complementary Fiscal Service operational and financial management tools.
  • Set up and provide active servicing of receivables from case creation to transfer to Cross-Servicing.
  • Develop a deeper understanding of federal receivables management to support improved policies and processes.

   Last Updated:  March 25, 2014