What telecommunications software should agencies use to access PACER
On-Line?
A.
Agencies will use Procomm Plus 3.0 or
higher for on-line access to inquire about check status and to initiate claims.
Q.
Is FMSnet part of Enterprise, the hardware and telecommunications platform on which
PACER On-Line runs?
A.
Yes. FMSnet is the telecommunications link to FMS
systems. It is a highly reliable, available, and secure multi-purpose network to support
FMS and the FPAs.
Q.
What cost will FPAs incur for digital imaging and PACER On-Line?
A.
FMS will not charge an agency to utilize
PACER On-Line. Agencies may incur costs for the requisite hardware and software (see
Equipment Requirements list). The main charge to the user will be the telephone line usage
charges incurred while on-line, receiving or transmitting information. There is no charge
for DIs of checks that are less than 18 months old (since the check was issued). The only
charge payable to FMS will be a charge for check images that are older than 18 months
(following date the of issuance) which is also done in today's environment. The current
cost is $5.50. FMS is currently developing a cost strategy for check copies in an imaging
environment.
Q.
Can more than one person log into PACER On-Line at one time?
A.
Yes. PACER On-Line accommodates multiple
users.
Q.
Do FPAs need to switch from a 286 PC to a 386 (or 486) to use PACER
On-Line?
A.
The minimum requirement for PACER On-Line
is a 386 PC, assuming the agency does not want to view digital images. For agencies that
wish to view digital images, FMS recommends a minimum of a 486 (Please refer to the
Equipment Requirements list for additional information).
Q.
Will the USER ID be the same as the 14-character GOALS ID?
A.
No. PACER On-Line will have its own user IDs.
Q.
Will the password be generated by FMS?
A.
Yes. FMS will generate the password
initially, but the user must change the password at his/her first sign-on to PACER
On-Line. Passwords will expire every 30 days and must be changed by the user when prompted
to do so by the PACER On-Line system.
Q.
What is the minimum modem speed needed for retrieving or viewing DI?
A.
The minimum speed is 14,400 bps. The recommended speed
is 28,800 bps or higher.
Q.
Can we use a LAN to retrieve or view digital images?
A.
Yes. If there is a LAN connection between
the agency and FMS. The agency would also need a terminal emulator package for non-digital
imaging access, and Citrix Winframe client package, resident in the PC, for digital
imaging access. If the agency has a modem and a DI software application on its LAN, it can
be used to retrieve or view digital images. A LAN may also be used to inquire and initiate
action in PACER On-Line if the Procomm telecommunications software is on the agency's LAN
connection. (See Equipment Requirements list for details.)
Q.
Does PACER On-Line have security functions built into the system?
A.
Yes, PACER On-Line has several layers of
access security built into it. A secure ID card and FMS password is needed to gain access
to the mainframe. A password and user ID combination is used to gain access into the PACER
On-Line system. Once into the system, PACER On-Line determines exactly what information an
individual has access to based on the User Access Control List and User Profile previously
submitted by the agency management. The User Profile defines the level of security
and access to information allowed for each employee who will use the system.
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