Governmentwide Treasury Account Symbol Adjusted Trial Balance System (GTAS)
GTAS Treasury Support Center (TSC)
Please contact a TSC agent at 877-440-9476 Option 1, then Option 3 or send inquiries to GTAS@stls.frb.org for questions related to but not limited to the following:
Application and/or business related items
The TSC agents also can contact the following GTAS support groups and will track the resolution of your questions and issues to ensure a timely response.
GTAS Functional Support Team—this team consists of the Fiscal Service Financial and Budget Reports Division, and key members of the GTAS Management Team. The team will provide answers to more complex questions related to GTAS business rules.
GWA User Provisioning Group—this group is responsible for supporting GTAS user access issues. The issues may include problems with self-registration or self-enrollment, and “A” Group access and settings.
GTAS Technical Support Team—this team will provide GTAS Production Support when technical problems arise requiring support. In short, once a problem with the system has been identified, and requires corrective action through a system change or infrastructure modification, the GTAS Technical Group will coordinate the corrective action and ensure all stakeholders are aware of the corrective actions.
The level of support provided by the TSC is closely monitored to ensure call center industry standards are met or exceeded. After calling the TSC, you may be selected to receive a survey to provide feedback on your experience, and we urge you to respond candidly.
The goal of the TSC in implementing the GTAS support structure is to provide premier customer service.