Governmentwide Treasury Account Symbol Adjusted Trial Balance System (GTAS)
Announcing Changes to the GTAS Support Structure and the New Toll-Free Number
The Financial Management Service (FMS) is pleased to announce implementation of an official support structure for the GTAS application.
Effective September 10, 2012, please call the Treasury Support Center (TSC) on the GTAS toll-free number at 1-877-440-9476, if you have questions about enrollment or GTAS issues. After calling the number you will be greeted with the following message:
After pressing option 3 for support, a TSC agent will provide the assistance you require. The TSC agents can assist you with enrollment and password issues, as well as, respond to application and/or business related questions. To contact the TSC via email, please send inquiries to GTAS@stls.frb.org.
The TSC agents also can contact the following GTAS support groups and will track the resolution of your questions and issues to ensure a timely response.
The level of support provided by the TSC is closely monitored to ensure call center industry standards are met or exceeded. After calling the TSC, you may be selected to receive a survey to provide feedback on your experience, and we urge you to respond candidly.
The goal of the TSC in implementing the GTAS support structure is to provide premier customer service.
Last Updated:  March 14, 2014