The goals of the CRS Pilot are to collect sufficient data to determine if it is in the best interests of the federal government to permanently establish a centralized receivables service and how such a service should be structured and delivered. The pilot will be designed to determine if the CRS can achieve the following objectives:
Improve management of current receivables, which reduces the percentage of receivables going delinquent.
Refer receivables to Cross-Servicing at the earliest possible date.
Track agency satisfaction over the course of the pilot.
Promote the government wide all-electronic initiative (Non Tax Paperless Initiative).
Establish standardized and automated processes for the pre-delinquent servicing of receivables.
Integrate and streamline CRS processes into the existing, complementary Fiscal Service operational and financial management tools.
Set up and provide active servicing of receivables from case creation to transfer to Cross-Servicing.
Develop a deeper understanding of federal receivables management to support improved policies and processes.