Customer Relationship Managers (CRM)
The Financial Management Service (FMS) is implementing a holistic approach with federal program agencies (FPAs) to improve cash management practices governmentwide.
Our goal is to establish a management framework for moving toward an all-electronic Treasury. FMS's goals are to: offer collection mechanisms that are easy to use, convenient and secure; streamline the collection process; make full use of Web and electronic technologies; manage the depositary services provided to federal agencies by financial institutions/agents; and provide timely collection of federal government receipts.
FMS will work closely with FPAs to develop a complete understanding of an FPA's entire collection portfolio and will recommend an integrated set of mechanisms to meet an agency's collection needs. Additionally, FMS will establish relationships in the chief financial officer's (CFO's) office to develop and administer the agencywide holistic approach, rather than working with an agency on an individual program or ad hoc request basis. Throughout the entire process, all FMS program areas and agency representatives will work cohesively to achieve the goals of all parties involved.
The specific methodology used to implement the holistic approach to collections is outlined below. The FPA and FMS will:
Several FMS divisions-Agency Relationship Management (ARM), General Revenue Collections (GRC) and Over-the-Counter Revenue Collections (OTC)-share responsibility for working with FPAs to implement collection mechanisms. ARM is responsible for managing the relationships between FMS and the FPAs. ARM will:
The GRC and OTC divisions will support the holistic approach as it touches their collection programs. These divisions are responsible for managing programs such as TGAnet, Paper Check Conversion (PCC), Pay.Gov, and the General Lockbox Network. The GRC and OTC divisions will:
For additional information on the holistic approach, please contact your FMS customer relationship manager at ARM@fms.treas.gov.