Credit Gateway

Operational Guidelines

FEDWIRES – Same Day Returns

Option A {no form required}
Cutoff: 4:00 p.m. ET

Instruct the remitter to have their financial institution send a Fedwire "Request for Reversal" (Fedwire typecode 1001) to the Credit Gateway no later than 4:00 p.m. ET. If the Fedwire "Request for Reversal" is received after the 4:00 p.m. ET cutoff the request will be processed on a best effort basis or on the next business day. No further action by the agency is required.

Option B {form required)
Cutoff: 4:00 p.m. ET

The agency may complete a Fedwire Return FormMS Word file and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later the 4:00 p.m. ET. If the e-mail is received after the 4:00 p.m. ET cutoff the request will be processed on a best effort basis or on the next business day. For Customer Care assistance call 1 (877) 815-1206 or (314) 425-1841.


FEDWIRES – Return of Prior Day Wires

Option A {no form required}
Cutoff: 4:00 p.m. ET

Step 1

Instruct the remitter to have their financial institution send a Fedwire “Request for Reversal of a Prior Day Transfer” (Fedwire typecode 1007) to the Credit Gateway no later than 4:00 p.m. ET. If the Fedwire "Request for Reversal of a Prior Day Transfer" is received after the 4:00 p.m. ET cutoff the request will be processed on a best effort basis or on the next business day.

Step 2

The agency must e-mail Credit Gateway Customer Care at Customer.Care@usbank.com before the 4:00 p.m. ET cutoff confirming that the Credit Gateway should honor the Fedwire "Request for Reversal of a Prior Day Transfer" referenced in Step 1. No forms are required from the agency. The e-mail confirmation should include the amount of the wire and the date the wire was originally received. For Customer Care assistance call 1 (877) 815-1206 or (314) 425-1841.

NOTE: Both Steps 1 & 2 must be completed. Failure to complete one of these steps nullifies the return request.

Option B {form required)
Cutoff: 4:00 p.m. ET

The agency may complete a Fedwire Return FormMS Word file and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later than 4:00 p.m. ET. If the Fedwire "Request for Reversal of a Prior Day Transfer" is received after the 4:00 p.m. ET cutoff the request will be processed on a best effort basis or on the next business day. For Customer Care assistance call 1 (877) 815-1206 or (314) 425-1841.


ACH Returns


Cutoff: 4:00 p.m. ET

The agency may complete an ACH Return FormMS Word file and e-mail it to the Credit Gateway Customer Care group at Customer.Care@usbank.com no later the 4:00 p.m. ET. If the ACH Return request is received after the 4:00 p.m. ET cutoff the request will be processed on a best effort basis or on the next business day. For Customer Care assistance call 1 (877) 815-1206 or (314) 425-1841.


ALC CORRECTIONS


Cutoff: 4:00 p.m. ET

The agency must complete a Gateway Account Correction FormMS Word file and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later the 4:00 p.m. ET. Requests received after the 4:00 p.m. ET cutoff will be processed the next business day. For Customer Care assistance call 1 (877) 815-1206 or (314) 425-1841.


NEW ACCOUNT SETUPS

Prior to setting up a new account in the Credit Gateway the following prerequisites must be in place.

1. A valid Agency Location Code (ALC) must be established for the agency. (ALC setups are managed by the Governmentwide Accounting (GWA) area. Contact the GWA Cash Accounting Division at (202) 874-7980 for assistance.)

2. The agency must be enrolled in the Collections Information Repository(CIR). CIR contact information: (301) 887-6600 or CIRAgencyOutreach@pnc.com.

New account setup will take approximately five business days to complete. To setup a new account in the Credit Gateway for Fedwires and/or ACH the agency must complete a Gateway Account Setup FormMS Word file and e-mail the form to Settlement.Services@fms.treas.gov. Settlement Services will review the form for accuracy and submit it to Credit Gateway Customer Care for setup. Once setup is complete Credit Gateway Customer Care will provide the new account number(s) to Settlement Services. Settlement Services will notify the agency that account setup is complete and will provide the agency with payment instructions (ABA#, Account #, etc.), which they can provide to their customers. For new account setup contact the Settlement Services at (202) 874-5282 or (202) 874-5304 or Settlement.Services@fms.treas.gov to setup a new account in the Credit Gateway.

Going forward, agencies will contact Credit Gateway Customer Care at Customer.Care@usbank.com or 1 (877) 815-1206 or (314) 425-1841 for payment reversals or corrections.


   Last Updated:  March 14, 2014