FMS Web site bannerFMS Forms Banner Tab Read FMS Web site privacy policy Skip to Main Content Department of the Treasury Web site Formss Main Page
 

transparent spacer graphicFMS Hometransparent spacer graphicFAQ'stransparent spacer graphicTraining & Eventstransparent spacer graphicPublicationstransparent spacer graphicProgramstransparent spacer graphicAbout FMStransparent spacer graphicA-Z Indextransparent spacer graphicNavigation Helptransparent spacer graphic
   
 
     arrow pointing right Advanced Search | RSSXML | Subscribe | Contact FMS Skip secondary navigation
  spacer graphic

Card Acquiring Service

Training & Reference

Vantiv Direct Training

All Vantiv Direct users should attend a training session. These training sessions provide specific focus on federal agency reporting requirements. These sessions are offered every Tuesday at 2:00 PM, Eastern Time.

Please contact FMS for Webinar access information.

Users are encouraged to attend multiple sessions for refresher training.

Vantiv Customer Service Number

Vantiv, formerly Fifth Third Processing Solutions, LLP, has established a dedicated support team for federal agencies.

Federal Agency Support Line: 1 (866) 914-0558.

This number should be utilized for general questions, terminal support, reconciliation questions, to order supplies, and for help with Vantiv Direct. There are specially trained staff members available 24/7 to assist you.

Vantiv Help Guides

The following reference guides are available to support your processing, reconciliation, reporting and chargeback needs.

Direct Web Based Help Guide – US Federal AgenciesPDF file (688 kb)

Direct Help Guide – US Federal AgenciesPDF file (566 kb)

Chargeback GuidePDF file (534 kb)

   Last Updated:  August 08, 2013

Accessibility
FMS Privacy Policy 		Web Site Inventory &
Publication Schedule 		E-Government
Open Government 		Freedom of
Information Act 		Information
Quality Act
Link to Treasury Department Web Site. Link will open a new browser window. Link to Treasury No Fear Act Page. Link will open a new browser window. Link to Recovery.gov: Your Money At Work. Link will open a new browser window. Link to Regulations.gov. Link will open a new browser window. Link to USA.gov. Link will open a new browser window.